Job description

Job responsibilities

The main purpose of the role is to:

Provide administrative support to the practice research team on a variety of projects. Including liaising with clinical staff, project sponsors, participants, regulatory bodies and others.

Assist the research team and clinical research associates with the preparation, maintaining, filing and archiving of clinical documentation and systems.

After appropriate training, provide support in a number of clinical aspects including support in our research laboratory utilising a range of lab type equipment.

Duties and Responsibilities:

The duties and responsibilities to be undertaken by this role may be varied from time to time under the direction of the Research lead, dependent on current and evolving Practice workload and staffing levels:

Liaising with the wider research team, project sponsors, participants, regulatory bodies and others.

Recruiting participants and booking in appointments.

Develop an in depth knowledge of clinical research in a primary care setting.

Creating and maintaining Investigator Site Files (ISFs).

Liaising with Clinical Research Organisations and managing monitoring visits.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures

Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing and photocopying.

Answering participant queries.

Person specification:

Confidence in dealing with a range of research partners and participants.

Strong IT skills with the ability to adapt to new databases easily. Must be proficient in Microsoft Excel, Word and Teams.

Previous experience in data entry/ data inputting is desirable but not mandatory.

Be able to carry out repetitive tasks whilst maintaining a high quality of work.

- experience or interest in working in a research environment and an eagerness to learn and develop.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Experience

Essential

• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Excellent IT skills.
• Excellent organisational skills.

Desirable

• Experience of working in clinical research.
• Experience of working with Investigator Site Files (ISFs)
• Experience of lab work or similar

Qualifications

Essential

• GCSE or equivalent A-C in English and Maths.
• Good level of Secondary Education.

Desirable

• Educated to degree level or equivalent, preferably in science or a science related subject.

Qualities and Attributes

Essential

• Excellent interpersonal and communication skills.
• Ability to work without direct supervision and manage own workload priorities.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Desirable

• Educated to degree level or equivalent, preferably in science.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The University of Nottingham Health Service

Address

Cripps Health Centre

University Park

Nottingham

NG7 2QW